Frequently Asked Questions
What payment methods do you accept?
We accept payments through PayPal, including PayPal balance, linked bank accounts, and PayPal-supported debit/credit cards.
Is my payment information secure?
Yes. All payments are processed directly by PayPal. Dalesicorp does not see or store your full payment credentials.
How do I receive my pattern after purchase?
Your digital download link is sent instantly to the email address used at checkout, usually within minutes of payment confirmation. See our Shipping & Delivery page for details.
I didn't get my download email. What do I do?
Check your spam or promotions folder first. If it's still missing, email info@dalesicorp.com with your order number and we'll resend it right away.
Can I download my pattern again later?
Yes, your download link does not expire. If you lose access, contact us and we'll help you retrieve your files.
Can I get a refund on a digital product?
Yes. We offer a 30-day refund guarantee for defective, undelivered, or materially misdescribed products, at no cost to you. See our full Return & Refund Policy.
How long does a refund take?
Approved refunds are processed within 7–10 business days back to your original PayPal payment method.
Can I sell items I make from your patterns?
Please refer to the specific license terms listed on each product page and our Terms of Service. Unless stated otherwise, patterns are licensed for personal, non-commercial use only.
Can I share or resell the pattern files themselves?
No. Redistributing, reselling, or publicly sharing our digital files is not permitted under our Terms of Service.
How can I contact Dalesicorp?
Email us at info@dalesicorp.com or call +1 (745) 342-2339, Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time). See our Contact Us page for more details.